Having worked with clients in the lending & fintech sectors, engineers at Insight observed several challenges in the customer onboarding experience that continue to be a roadblock for businesses seeking to grow their business. Hence, they sought to create a well-designed user that would help acquire customers in the shortest turnaround time. This was achieved through the creation of SignetCloud that offers a seamless onboarding experience for customers that can be customized to any business’s unique onboarding requirements.
Digital customer onboarding is increasingly prevalent as companies aim to enhance customer experience, reduce operational costs, and stay competitive in a digital marketplace. This allows companies to reach customers in remote or underserved areas where physical branches may not be practical. By enabling customers to sign up for services remotely using computers or mobile devices, companies can streamline the onboarding process, making it faster and more accessible.
Here are 4 ways SignetCloud simplifies the process:
1. Take any show of interest in your product as an opportunity to onboard. Be prepared with a hassle-free automated onboarding schedule that builds in product information and tips.
2. Understand user behavior and swiftly tailor-fit the onboarding process.
3. Communicate with your customers throughout onboarding. Making the process interactive, providing real-time signs via a progress bar, and seeking feedback are sure-fire ways to clinch customer adherence.
4. Monitor and observe your customers’ post onboarding. This critical step ensures you know what is working, how your customers are responding, and where you need to make changes to your product or the process.
We believe customer experience is supreme, and every contact counts. Leapfrog to a streamlined customer onboarding experience with SignetCloud.ai